PRODUCT TERMS AND CONDITIONS

Holidays Yourway Booking Conditions

Holidays provided on this website are fulfilled by Holidays Yourway Ltd, your contract is between you and Holidays Yourway Ltd and will be governed by their terms and conditions as set out below:

Booking your holiday with an ABTA travel Agent offers you some distinct advantages. Holidays Yourway is a trading name of Holidays Yourway Ltd. registered in England & Wales with company number 5688334. Holidays Yourway (UK) is a member of ABTA with membership number K603X. As such we are fully bonded according to ABTA's rules and abide by ABTA's Code of Conduct. ABTA protection applies to services supplied by Holidays Yourway, but does not apply to services featured on our websites that are provided by any company that is not a member of ABTA.

Please go to http://www.abta.com to check whether a company is a member of ABTA and for a copy of the document 'A Guide to ABTA's Scheme of Financial Protection', for more details please visit the ABTA website.

Holidays booked through Holidays Yourway are governed by Holidays Yourway Ltd.'s and the Tour Operators or suppliers Terms and Conditions. Should you require any clarification of these Terms and Conditions, please ask a Holidays Yourway representative at the time of making your booking.

Your Contract

Holidays Yourway, acts only as an agent in respect of these purchases we take / make on your behalf. We accept no liability in relation to any contract(s) you enter into or for any services or arrangements you purchase or for the acts or omissions of any supplier(s) or other person(s) or party(s) connected with any arrangements. For all arrangements, your contract will be with the supplier of the arrangements.

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we provide you with our confirmation booking reference number. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts.

Please note: The lead or booking passenger must be over the age of 18 to book a holiday.
Booking Details & Data Protection

The booking information that you provide to us, will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other trans-national serious crimes.

If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available.
Tailor Made Holidays, Hotel, Flight and/or Car Hire Bookings

Your contract(s) for flights, accommodation and car hire are separate transactions, with separate suppliers and have no relationship with each other. Should either element of your travel arrangements be amended or cancelled by the supplier, Holidays Yourway, will make every effort to provide suitable alternative arrangements on your behalf, but cannot accept any financial responsibility.

Holidays Yourway provides FREE supplier failure insurance for all Tailor Made Holidays, details of cover can be provided upon request.

You are reminded that the purchase of these arrangements do not form a package holiday and only the item or items booked through an ATOL holding supplier or tour operator will be covered by the providers ATOL Licence all other arrangements as such are not covered by an ATOL licence.

Package Holidays

When you book a Package Holiday we act as agent, the operator with whom you have a contract is responsible for providing all your travel arrangements and you are responsible to them for payment for these. Please ensure you read the tour operator’s relevant terms and conditions, a copy of which will be available at the time of booking. We act as agent for the operator and this means that we have no contractual liability to you and are not liable for any service not provided by us or for any act or omission of the operator or any of its employees, agents, suppliers or subcontractors. However, we may be liable to you if we have been negligent, misrepresented important information or we have breached any other relevant law.

All Package Holiday bookings made with Holidays Yourway are ATOL Protected by the tour operator, In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid for an advance booking. For further information visit the ATOL Website at http://www.atol.org.uk.

These terms and conditions do not affect your statutory rights as a consumer.

Insurance

It is a condition of booking with every tour operator that you have adequate insurance cover. Such insurance will ensure that you are properly covered against unexpected cancellation charges, medical costs that might be incurred while you're away, loss of money, or belongings, or personal liability claims. Please note that the cover offered by most credit card companies is not normally adequate for package holiday or holiday flight bookings.

If you require insurance cover, Holidays Yourway will be pleased to arrange it at the time of booking, allthough you are free to make your own arrangements.
Date Of Cover

Clients are covered from the date that the insurance is paid, normally at time of booking.
Insurance Warranty

Prior to and at the time of effecting the insurance if purchased through Holidays Yourway you must confirm:
That you are not aware of any reason why the holiday should be cancelled or curtailed;
That no person to be covered by the insurance policy is receiving or awaiting treatment as a hospital in-patient;
That no person is travelling against the advice of their doctor or for the purpose of obtaining medical treatment or where a terminal prognosis has been given;
That if you or any other member of your party has received treatment as a hospital in-patient during the twelve months prior to booking you/they have obtained medical opinion as to the advisability of taking the holiday;
You will advise the company if any of the above arise after taking this insurance.
Payments

When you use Holidays Yourway or you book via our call centre to book your travel arrangements we will ask you to provide us with credit / debit card details in order to cover the cost of each of those arrangements.

If your holiday is booked inside 12 weeks of departure, the full cost of your holiday is due. For package Holidays outside of 12 weeks of departure a deposit plus booking fees & insurance premium (if applicable) must be paid.

Please note that payments of balances due, must be received no later than 12 weeks prior to travel. Unless you contact our administration department prior to your balance due date, the card(s) you used at the time of booking will automatically be debited for the amount due on that date if you have used more than one card the balance will be split equally amongst the cards you originally used. If for whatever reason your payment is received after this time we reserve the right to charge an administration fee of £20.00 per person. Balance reminders are not normally issued.

If full payment is not received by the balance due date, we will notify the Principal who may cancel your booking and charge the cancellation fees set in their Terms and Conditions.

Tailor Made Holidays, Flights, Hotel & Car Hire require full payment at the time of booking.

At certain times of year we may offer a part deposit facility when only a part deposit is paid at the time of booking with the balance of the minimum deposit payable at a later advised date. Please note: This is a service provided by Holidays Yourway and not the suppliers. In the event of cancellation by you more than 70 days before departure we you will liable to pay the Full deposit or cancellation charge as set out in the suppliers terms and conditions.
Correct Spelling of Names, Titles

All names, titles and initials of those travelling should be correctly given at the time of booking. The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid. If, after booking, but before travelling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can make the necessary changes to your documentation where possible, such notification must be made in writing and may incur a charge from both the principle, ‘No Frills’ / ‘Low Cost’ airline and ourselves.

Please note, that correct ages are required for insurance cover within the following bands: (Under 3) (3-18), (Over 65).

Your Holiday Price

Prices shown on the website are believed accurate but, in the event of any inaccuracy or discrepancy we will contact you at the earliest opportunity. We recommend you contact us if you are in any doubt or have any queries before acting on any information on our website. All costings are subject to final confirmation as on the Tour Operator, supplier or airlines invoice. Errors and omissions are excepted. Children's discounts are all subject to the correct age of the child being given as at the last date of the holiday.

Please note that some hotels make small daily local charges for additional room facilities e.g. an in-room safe, resort facilities or parking . These charges are not pre-payable and are not included in your holiday price but are advised at hotel check-in and payable locally. Most villa suppliers and some self-catering apartments require a refundable breakage deposit, normally up to £250 to £600, payable locally by means of a card imprint or cash payment.
Credit and Debit Card Payments

For all bookings, credit card charges are as follows: MasterCard or Visa - 2%, American Express 2% There is a £2.50 charge for debit card transactions.

Other Service Charges

Holidays Yourway will make a £10 per person booking fee in addition to any tour operator charges for any bookings that are made via our callcentre.

Cancellation and Amendments by you

Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us and acknowledged. If you cancel or amend your booking the principal may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and in addition you must pay us the cancellation or amendment charge stated below.

Amendments

In addition to the charge applied by your tour operator, supplier or airline we will apply a charge of £25 per person if an amendment is made outside of 4 weeks (28+ days) prior to departure. However, amendments within 4 weeks (28 days) will incur a minimum charge of £50 per person in addition to any charge levied by your tour operator, Supplier or airline. If any amendment is made within 1 week of departure (7 days) a charge of £75 per person will be applied in addition to any charges levied by your tour operator, supplier or airline.

Cancellations

If any cancellation is made within 12 weeks (84 days) of departure the charge applied will be 100% Unless the applicable tour operator, airline airfare or supplier terms and conditions otherwise state. If a cancellation is made outside of 12 weeks (84 days) prior to your departure we will charge £50 per person plus the Tour Operators / Airlines cancellation fee. Please note that many scheduled airline and low cost airline tickets are non-changeable (you cannot change any detail of the ticket) and non-cancellable (you will not receive a refund of any money paid). Please ask for details before you make your booking as once the booking is confirmed relevant charges will apply.

If you have taken out holiday insurance and the reason you are cancelling is covered by that insurance, you should be able to obtain payment of these cancellation charges (after deducting any part of the claim which the insurance company insists you pay) from your insurance company. You must pay the cancellation charges first. Please make sure you get written confirmation of your cancellation from us - this proves we have received your cancellation and you will need it to make a claim on your insurance. Cancellations Cancellation must be in writing by lead name and sent to Holidays Yourway at 6th Floor Gwent House, Gwent, Wales NP44 1PL, telephone 01633 627599 (+44(1)633 627599 if calling from outside the UK). When a holiday is cancelled after full payment has been made, any discount taken must be repaid and claimed back from your insurance company.

Document Delivery Times and Pricing

All documents, where possible will be delivered to you via the email address provided at the time of booking. Where we are required to deliver a paper document, i.e. an airline ticket it will be sent to the address of the card holder / lead passenger via 1st Class post. Holidays Yourway accept no responsibility for any item that is lost in transit, nor do we accept any costs resulting in the loss or delay of any item sent to you. If you wish to receive any documents via a more secure postal service i.e. Recorded Delivery, there will be a minimum £5 charge per item. Please advise our Customer Services Department as soon as you have confirmed your booking.
For bookings made 1 to 14 days before travel, Flight tickets are collected from the departure airport on the day of travel unless otherwise stated.
The price of delivery of your tickets are included in the price, except where the tickets are allocated 'Ticket On Departure'. In this case you will be advised of the charge at time of booking as the charge varies depending on the tour operator.

Passports

If you wish to travel abroad you must hold a ten-year passport, even for a day trip. Persons over 16 on day of travel must have their own passport. On a family passport the lead name must travel. Apply in good time to the UK Passport Office 0870 521 0410. For non-UK residents you should contact your consulate or embassy. Ensure your passport is valid for the duration of your trip. Some countries have an immigration requirement for a passport to remain valid for a minimum period (usually six months) beyond date of entry to the country. This is a requirement of the county concerned, not the UK Passport Office. Any questions should be addressed to the relevant consulate or embassy. Foreign Nationals and all non-UK passport holders must check with the appropriate consulate or embassy before travel.

Visas

You may require a visa to enter the country you are travelling to. For all visa enquires contact the consulate or embassy of the country you plan to visit. If you are a British Dependant Territories Citizen, British Overseas Citizen, British Subject, British National Overseas, or a British Protected Person, you may need a visa that is not required by British Citizens. Foreign Nationals and all non-UK passport holders must check with the appropriate consulate or embassy before travel.
The following applies to EC passport holders. Visas are required to be purchased in advance for certain countries, including Egypt and India. Other countries, including Israel and Turkey require tourist single entry visas to be purchased on arrival. If you are not travelling on an EC passport, other rules may apply. Please check with Holidays Yourway for advice or contact the embassy of the country you're travelling to. It is your responsibility to ensure you have adequate visas for the destination you intend to visit.

Medical Advice

Some countries impose health restrictions and require vaccination certificates. These can vary from time to time and country to country (eg. BSE & Bird Flu or Yellow Fever & Malaria). Under certain circumstances you may not be allowed to travel of you fail to meet certain requirements. It is your responsibility to ensure that you and your party are aware of, and abide by, all restrictions. You should check with the appropriate consulate or embassy before travel. Holidays Yourway is not qualified to give specific personal medical advice regarding vaccinations, inoculations or any other form of treatment you may need. We strongly suggest that you consult your doctor or qualified medical professional before travel. General advice regarding all aspects of foreign travel is available from The Foreign & Commonwealth Office on 0845 850 2829, or follow the link at www.fco.gov.uk

Special Requests

If you have any special requests (for example dietary requirements, cots or room location etc) please let us know at the time of booking. We will pass on all such requests to the relevant supplier, but unfortunately cannot guarantee that they will be met. Further, if the accommodation provider is unable to meet any such request, neither we, nor they, can have any liability to you in this respect.

Star Ratings

These are used to indicate the overall quality and standard of each hotel, apartment or villa. The ratings are supplied by the accommodation provider or tour operator and are based on certain criteria including the overall standard of the hotel, the quality of the furnishings, the quality of the available food and the range of facilities within the hotel / complex. We cannot check every one of these hotels every season, the ratings featured and the descriptions / facilities in our advertising / on our website are the suppliers own ratings and are closely based on the official tourist board ratings. It is worth noting that standards vary from country to country and what may be considered, for example, 5 Star in the UK, may differ from that in another country.

Board Basis

RO Room Only No meals SC Self Catering No meals, but cooking facilities are provided BB Bed and Breakfast Continental breakfast HB Half Board Continental breakfast and dinner FB Full Board Continental breakfast, lunch and dinner AI All Inclusive Continental breakfast, lunch, dinner and local branded drinks and soft drinks*
‘*’ each hotel will vary what it offers as part of an ‘All Inclusive’ stay. Please refer to the description provided by the accommodation supplier or tour operator under your chosen accommodation.

Change of Personal Details

It is the client’s responsibility to inform us (in writing) of any change in their personal details including but not limited to Postal Address, Email Address, Telephone Number, Mobile Telephone Number. Holidays Yourway does not accept any responsibility for any event, circumstance or cost that arises from this information not being communicated in a timely fashion.

Discounts and Gifts

Discounts and gifts only apply if the balance payment is paid to Holidays Yourway on or before the date on the Holidays Yourway Invoice - Normally 12 weeks prior to departure or for bookings within 12 weeks of travel full payment at time of booking. If payment is not received, discounts and gifts will be removed. Balance reminders are not normally issued.
Operators' Booking Conditions/Fair Trading Terms
Ensure that you have read the booking conditions, which are in your Tour Operator's brochure.

Flight Timings

All flight timings are provisional and could be subject to change. Occasionally for a variety of operational reasons flight operators change flight times and for that reason it is important that you read all the documentation sent to you. We will try to notify you of any significant flights changes (more than 4 hours) as soon as the change is notified to us by the principle or ‘No Frills’ / ‘Low Cost’ airline. You must reconfirm your inbound flight at least 48 hours prior to your departure from your resort on the number provided by your carrier or with the relevant overseas airport. We cannot be held responsible if you fail to do so.

Alterations by your principle or supplier

Occasionally your tour operator, accommodation or car hire provider may need to make a change and we will try to let you know of any important changes before you book. If you have already completed your booking we will let you know as soon as we can if there is time prior to your departure. In the unlikely event that your principle provider has to make a major change or alteration to your booking we will offer you the option of accepting the change with appropriate compensation as per the principles terms and conditions. We do not accept any responsibility for any expenses or costs incurred by you as a result of the change or cancellations that are due to unusual or unforeseen circumstances beyond our or the accommodation providers control. These can include but are not limited to, war or threat of war, riot, civil strife, terrorist activity, natural or manmade disaster, fire, adverse weather conditions, government action or accommodation no longer being available.

Square Deals - Sun Deals

When this type of late holiday is booked, you should be familiar the Operator's extra conditions.

Our Liability

Our Liability to You If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of [one] times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to (a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and (b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. You can ask for copies of the transport companies' contractual terms, or the international conventions, from our offices (Address & Telephone). Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 6. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk
Force Majeure: This means that we will not pay you compensation or accept liability if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.

GENERAL CONDITIONS (website)

The Holidays Yourway Web site is provided and maintained by an English-registered company. This agreement, our business, and the services we offer are governed by the applicable laws of England and Wales only. By agreeing to these conditions, you accept that any disputes regarding them will be dealt with in English courts of law. Use of this Web site is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. This site is provided to assist customers in determining the availability of travel-related services, and to make legitimate reservations or otherwise transact business with suppliers, and for no other purposes. The services, sports and activities listings on this Web site are provided for your information only and do not constitute a recommendation of their quality or reliability. You must satisfy yourself that their safety precautions are adequate before entering into any contractual arrangements with the suppliers of those services, sports and activities while on holiday. These services, sports and activities companies are not Holidays Yourway' suppliers and we can accept no responsibility or liability for the services they provide to you. You agree that, except for death and personal injury arising from our negligence, we shall not be liable for any loss or damage whatsoever that arises from your use of the site or any of the information contained on it. We are not liable for any loss or damage arising from the customer's inability to access or use the Holidays Yourway Web site. We make no warranty that the sites, or others that are linked to the sites, are free from computer viruses or other malicious computer programs. Each provision of these terms and conditions, including exclusions and limitations of liability, apply to the extent permitted by law. If any of these conditions, exclusions, or limitations, in whole or in part, is found to be unlawful or unenforceable, it shall be deemed 'severable', which means it will not affect the validity or enforceability of other limitations, exclusions or conditions.

Claims and Complaints

If you have a complaint about the services provided by a supplier you must contact them directly whilst away and you must tell the relevant supplier (e.g. hotel) or their agent immediately, as detailed above. Most problems can be solved on the spot but if after you return home you are still not satisfied you must write to the relevant supplier.

If you are unhappy about the service we have provided you must contact our Customer Relations Department at, Holidays Yourway at 6th Floor Gwent House, Gwent, Wales NP44 1PL within 14 days of your return. We do not accept any post travel correspondence in any other format or outside of this time period and we will not respond unless the letter is sent with all supporting paperwork (copies only) to the address shown above.

Whilst it is unlikely that you will have a complaint that cannot be settled amicably, if this is not the case any dispute arising out of, or in connection with the arrangements may (if you wish) be referred to Arbitration under a special scheme, which, though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability of the client in respect of costs. The scheme does not apply to claims for an amount greater than £5,000.00 per person or £25,000.00 per booking or to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness, although it does include claims with an element of injury or illness up to £1,000 on that element. Written notice requesting Arbitration must be made within 9 months after the scheduled date of return from holiday.

Holidays Yourway Credit Card Security Policy

At Holidays Yourway we take security very seriously, and we have implemented a bank approved encryption system to protect your 'on-line' transactions with us. Credit/debit card payments will automatically be encrypted using Secure Sockets Layer (SSL). This technology ensures that your credit/debit card numbers are not accessible by any unauthorised persons and are as safe as possible. This means the credit and debit card numbers are securely processed into code when sent to us. Only the scrambled encoded data is then sent over the Internet, which Holidays Yourway receives and decodes.
Furthermore, as required by the UK Data Protection Act of 1998, We follow strict security procedures in the storage and disclosure of information that you have given Us, to prevent unauthorised access. Our security procedures mean that We may occasionally request proof of identity before We are able to disclose sensitive information to you. We absolutely retain the right to refuse any booking made via Our site.
You will see a padlock symbol at the bottom of your screen and the letter "s" after the word http in Our web site name showing in your browser window when you are entering the secure area of the site.

Terms and Conditions For Tailor Made Holidays

Holidays Yourway acts as an online travel agent on behalf of a number of approved suppliers of holiday flights and accommodation. Having booked your flights and accommodation your booking will be confirmed by email from us. You will then have entered a legal contract with your chosen supplier(s) and are subject to their standard terms and conditions. Please ensure that you are fully aware of these conditions prior to booking.
Holidays Yourway is a member of The Association of British Travel Agents (ABTA No. K603X)
The contracts that you enter into for flights and accommodation are separate transactions, with separate suppliers and have no relationship with one another. Should either element of your travel arrangements be amended or cancelled by the supplier, Holidays Yourway will make every effort to provide suitable alternative arrangements on your behalf, but cannot accept any financial responsibility.

Data Protection

It is necessary for us to take certain information from you, including your name, address and financial details in order to confirm your booking. With the exception of your name and any medical/dietary requirements that you disclose to us, Financial and contact information will not be passed on to any third party.

Pricing

Whilst we endeavour at all times to keep our pricing as accurate as possible, and while all our prices are updated regularly, usually on an intra-day basis, and displayed in good faith, prices displayed by our flight locator and accommodation search engine should still be seen as guide prices only. All accommodation and flight details are subject to availability and price variation. A final costing will be given when you call us, or when you reach the final stage of the online booking journey prior to your bookings being confirmed.

Booking Fees

Credit Card fees equal to 2.00% of the total transaction costs are payable on all bookings made with Holidays Yourway. The charge is non-negotiable. A £2.50 charge is applicable to any bookings paid via Debit Card. Our best deals are always online. However, should you need help, our sales team are available to assist you with your booking. All bookings made over the telephone incur a £10 per booking service fee.

Payment

Any outstanding balances for your holiday are due to be paid to us at least 12 weeks prior to the date of departure. Many airlines require payment in full at the time of booking in order to reserve your seats. Payment can be made by credit/debit card by ringing the Holidays Yourway Customer Service department on 01633 627599. Alternatively, payment can be made by sending a cheque to Holidays Yourway, 6th Floor Gwent House, Gwent Square, Cwmbran, Gwent NP44 1PL. Please remember to write your booking reference number on the reverse of the cheque.

IMPORTANT: Please note that it is your responsibility to ensure that all members of the party have valid visas, health vaccinations, insurance cover and all other appropriate documentation.
Also, please ensure that you fully check your holiday documentation, and that you are fully aware of both check-in and flight times, durations, and departure and accommodation details. If you are unsure about any aspect of your holiday please contact the Holidays Yourway Customer Services department on 01633 627599.

What’s Included In A Tailor Made Holiday Booking?

Booking flights and accommodation separately will often mean that each component of your holiday is supplied by a different company. Typically this means that you will not have a holiday representative in attendance at your accommodation to respond to questions or problems. In the event of any difficulties you should contact the supplier directly by telephone. Please make sure that you are aware of the supplier’s contact details prior to travelling which can be found on your accommodation voucher/invoice.

Tickets

The supply of flight tickets will vary depending on the supplier. Tickets will normally be sent approximately 2 weeks prior to travel. However, for bookings made within 21 days of the departure date, tickets will need to be collected from the airport. Some airlines now issue e-tickets for online bookings and you will be advised of this at the time of booking. Any queries regarding your booking should be directed to our Customer Service department on 01633 627599. You will receive separate confirmations for each element of your booking and each element will be charged as a separate transaction.

Documentation

Holidays Yourway will issue you with a booking confirmation document for your reference, which will normally reach you within 7 working days. Please check the documentation carefully as soon as it is received and advise us of any errors immediately. Confirmation of your booking may also be issued by the supplier (subject to a minimum period between booking and departure dates). A summary price may be displayed on the booking confirmation, which will include booking fees and any additional administrative costs and charges. The total price shown will be the same as your original quotation.

Accommodation Ratings

The accommodation ratings are provided by the supplier and there is no guarantee either stated or implied by Holidays Yourway as to the accuracy of the ratings given. It is important to note that ratings may vary between countries and also between suppliers and therefore accommodation ratings should be considered only as a guide to the standards of accommodation.

Cancellations/Amendments

To cancel or make amendments to your booking you will need to notify Holidays Yourway in writing by post, fax or e-mail. The postal address is: Holidays Yourway, 6th Floor Gwent House, Gwent Square, Cwmbran, Gwent, NP44 1PL. e-mail: customersatisfaction@Holidays Yourway. Holidays Yourway is not able to accept verbal requests for amendments or cancellations. Proof of posting is not proof of receipt and therefore it is in your interest to confirm all requested changes by telephone with our Customer Service department.

Administration charges will be incurred where changes are requested. Some suppliers will also charge their own administration fee for changes and a penalty fee for cancellation, which will vary according to the supplier. Cancellation fees may differ from the deposit paid and may be dependent upon the date of the cancellation in relation to the date of departure.

Cancellation fees must be paid in full with immediate effect. Some tickets may not allow changes to be made. You will be advised of any charges or penalty fees at the time the amendments are made. Once changes have been made you will be notified in writing to confirm the changes prior to your date of travel. Additional persons will be added to a booking on the express understanding that they have read, understood and accepted all terms and conditions associated with the booking. Requested amendments or cancellations are made only at the discretion of Holidays Yourway.